Privacy Notice (GDPR & Turkish Personal Data Protection Law)
This Privacy Notice explains how we collect, use, store, protect, and process your personal data when you visit our website, contact us, request information about our medical services, or use our online communication channels.
We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), where applicable, and the Turkish Personal Data Protection Law No. 6698 (“KVKK”).
Data Controller
The healthcare provider operating this website acts as the data controller for the personal data collected through this website and processes such data in accordance with applicable data protection legislation.
Personal Data We Collect
Depending on how you interact with our website or contact us, we may collect and process the following categories of personal data:
- Full name
- Telephone number
- Email address
- Country of residence
- Information contained in your messages or inquiries
- Appointment request details
- IP address
- Browser and device information
- Website usage data
- Cookies and similar technologies
We only collect personal data that you voluntarily provide or that is automatically collected for the operation, security, and improvement of our website.
Purposes of Processing Personal Data
Your personal data may be processed for the following purposes:
- Responding to your inquiries
- Providing information about our medical services
- Managing appointment requests and pre-consultation communications
- Improving our services and website performance
- Maintaining website security
- Managing customer support and communication
- Complying with legal and regulatory obligations
- Preventing fraud and ensuring information security
- Managing feedback and complaints
Legal Basis for Processing
Where applicable under the GDPR, we process your personal data based on one or more of the following legal grounds:
- Your consent
- Performance of a contract or pre-contractual measures
- Compliance with legal obligations
- Protection of vital interests
- Legitimate interests pursued by the data controller, provided that such interests do not override your fundamental rights and freedoms
Under the Turkish Personal Data Protection Law No. 6698 (KVKK), personal data is processed in accordance with the legal grounds set forth in Article 5 and, where applicable, Article 6.
International Data Transfers
If necessary for providing our services, your personal data may be transferred to authorized service providers, technical infrastructure providers, or legally authorized public authorities.
Where personal data is transferred internationally, appropriate safeguards are implemented in accordance with applicable data protection legislation.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, misuse, or unlawful processing.
Access to personal data is restricted to authorized personnel who require such information for legitimate business purposes.
Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal, regulatory, and professional obligations.
Once the applicable retention period expires, personal data is securely deleted, anonymized, or destroyed in accordance with relevant legislation.
Your Rights
Depending on the applicable legislation, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete personal data
- Request deletion of your personal data where legally applicable
- Request restriction of processing
- Object to the processing of your personal data
- Request data portability where applicable
- Withdraw your consent at any time where processing is based on consent
- Lodge a complaint with the relevant supervisory authority where permitted by applicable law
Individuals whose personal data is processed under the Turkish Personal Data Protection Law No. 6698 also have the rights granted under Article 11 of the Law.
Cookies
Our website uses cookies and similar technologies to improve website functionality, enhance user experience, analyze website traffic, and maintain security.
You may control or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
Third-Party Services
Our website may use third-party technologies such as website analytics, communication tools, embedded content, or advertising services. These providers may process limited personal data solely for the purposes of delivering their respective services and in accordance with applicable privacy laws.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect legal, technical, or operational changes. The latest version will always be published on this website with the updated effective date.
Contact
If you have any questions regarding this Privacy Notice or wish to exercise your rights concerning your personal data, you may contact us using the contact information provided on this website.
Requests will be handled in accordance with the applicable requirements of the GDPR, the Turkish Personal Data Protection Law No. 6698 (KVKK), and other relevant legislation.